At Cruiser Prado Customs, we are committed to delivering the highest quality products and services. We understand that sometimes things don’t go as planned, and we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your custom modifications or products, we offer a straightforward return and exchange policy to ensure a hassle-free experience.

Returns

• Eligibility: Returns are accepted within 7 days of receiving your product or completed modification.
• Condition: The product or modified vehicle must be in its original condition, unused, and without any signs of alteration or damage.
• Process: To initiate a return, please contact our customer service team at [email] with your order details. Once your return is approved, you will receive instructions on how to proceed.

Exchanges

• Eligibility: We offer exchanges on custom modifications within 7 days of delivery if the product does not meet your expectations or has defects.
• Condition: The modified vehicle must be in the same condition as when received, without any damage caused by misuse or neglect.
• Process: If you wish to exchange a modification, please contact us with your order details and we will guide you through the exchange process.

Non-Refundable Services

Please note that custom modifications, parts, and services are non-refundable once the work has begun, as these are personalized to your specifications.

Exceptions

• Customized parts or modifications that are specially ordered for you may be subject to different return or exchange policies, which will be communicated to you at the time of purchase.
• Shipping costs are non-refundable.

We want to ensure your complete satisfaction with every aspect of your Cruiser Prado Custom experience. If you have any questions or concerns regarding our Return and Exchange Policy, don’t hesitate to reach out to our customer support team. We’re here to help!